When to use refunds
- A customer cancels an order or service.
- A merchant needs to return part of a payment.
- A duplicate or incorrect payment needs to be adjusted.
- A paid invoice or checkout payment requires a post-payment correction.
Full and partial refunds
Multiple partial refunds may be available until the refundable amount is exhausted, depending on product and account configuration.
Refund destination rules
Refunds are sent back to an eligible original payment destination. Because of compliance and risk controls, merchants cannot freely choose a different chain, token, or wallet address for the refund.Product applicability
Invoice relationship
Refunds are based on payments, not directly on invoices. A payment refund does not automatically rewrite the invoice state machine. Merchants should use payment and refund records together when presenting post-payment adjustments to customers.Important limitations
- Blockchain transactions cannot be reversed directly; StablePay creates a refund payment flow.
- Refund timing and availability can depend on network conditions, compliance review, and merchant configuration.
- StablePay does not provide a card-style chargeback dispute process for on-chain payments.